CR8 Overview, page-67

You and your colleague appear to have missed the whole point... about Rosie learning with AI each time it interacts with the customer. Everyone knows bots can be bought and built. But ones capable of learning themselves and therefore competently selling complex products cannot. One of the problems with holders buying something they don't understand is that they can ask someone ininnently not qualified to comment on a question (your help desk guy) and they won't know how much weight to put behind the answer. In your case you've put all the weight behind it... and it will cost you. I'd suggest looking at the backgrounds of the tech guys who are running flamingo and comparing to your IT guy and putting your faith in whomever looks more qualified in the area of AI and robotics. I'm fairly confident Jack will win out.