who gets there first??
LivePerson acquires VoiceBase and Tenfold
Our second acquisition news this week comes from conversational AI player, LivePerson, which picked up VoiceBase, a real-time speech recognition and conversational analytics vendor, as well as Tenfold, a customer engagement platform for integrating communication systems with CRM and support services.
LivePerson said the two purchases are about creating a unified, artificial intelligence (AI)-enabled system for customer experience management across messaging, voice, telephony and contact centre systems. VoiceBase offers speech recognition and analytics capabilities and integrates with several communications and call centre platforms from the likes of Genesys, Twilio, NICE, CXone and Avaya. Tenfold has voice, messaging and CRM integration functionality. LivePerson’s flagship products focus on conversational AI and synchronous messaging.
“Brands want to accelerate their use of voice and conversational AI with deep connective tissue into their systems,” said LivePerson founder and CEO, Rob LoCascio. “It’s my great honour to welcome VoiceBase and Tenfold's experts to the LivePerson family as we build the unified AI system behind 100 per cent of conversations with the world's most innovative brands.”
Financial terms of the deals have not been disclosed.
