They would have sent a letter or email explaining the process. Your shares weren't cancelled, they were sold on your behalf so the broker owes you the money for them. The letter would have stated that you had to either buy more shares to bring you above the threshold for a "marketable parcel", or tell them that you want to keep your shares. Your shares, along with the others, were then sold on market, and the proceeds should be sent to you. All perfectly above board.
They would have sent a letter or email explaining the process....
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