Have just got through to the switch at CWE and asked what was...

Have just got through to the switch at CWE and asked what was being done about the website. I was asked to hold on by the receptionist. My call then was put through to an 'engaged' signal. The receptionist came back and said 'sorry about that' asked my name which I gave and said I was a shareholder. She said 'just a moment'. I was again put through to the 'engaged' signal and eventually the line cut out.
What is going on???