Do you remember the big department stores of the 60s/70s? Although they did not sell the highest quality they did rely on quality and service
Look at todays stores _ Chinese goods at extremely inflated prices
Why would you go there when you can get the same anywhere
A little goes to the internet trade.
Also the fact that spending is spread on a wider variety of goods than in those earlier times.
I did hear that Myers last year’s Boxing Day trade was half of previous years.
It seems to be a modern fallacy that you must always get bigger, more trade, and more customers. In the process of this bean counters paradise your original clients are forgotten and then lost, due to more stupid clerks running the show
