dividends on long positions

Hi all,

Just need some clarification on the dividend policy your provider has with Long positions.

I am currently with CityIndex, and held GMG & DUE when they went ex-dividend on the 23rd Dec.

To my surprised they have given me 30% less than the dividend amount saying that their policy is they pay the net amount not gross amount.

Therefore GMG went ex paying 9.65c per share (gross amount) yet I only received 6.755c per share.

DUE paid 14.125c per share (gross) & I only received 9.888c per share.

Just wondering if this is correct, and how your providers pay dividends.??

The full amount (gross) or 30% less (net amount) as this is totally news to me, as I have always received the full amount in the past.

Thanks in advance.