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To be fair, i have NEVER not-heard this message at the start of...

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ThePragmatist

22 Posts.

2

09/09/21

13:18

Post #: 55946884
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Originally posted by 600mL: ↑

Something that annoys me is the Comsec notification that seems to be displayed every single day.

We're experiencing very high call volumes and wait times are longer than usual. For the latest service updates and advice on how to manage your account online, please check theCommSec Service Information page.

Let's call it what it is. This is an operational decision to understaff the phoneline contact channel relative to their user demand.
They are trying to nudge people towards self service and online support.
I'm tired of seeing it because I don't contact them.

"Longer than usual" in this context means annoyingly long for the user, but also exactly how long they have strategically chosen due to cost.

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To be fair, i have NEVER not-heard this message at the start of the call.... I guess they are always experiencing a greater than normal call volume.
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0 Great analysis

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