don't fly united, page-159

morning,

"
United Airlines is changing its policy on giving staff last-minute seats on full flights after a man was dragged screaming from an overbooked plane.
The airline said that in future crew members would be allocated seats at least an hour before departure.
It comes after passenger Dr David Dao lost two front teeth and suffered a broken nose when he was forcibly removed from a flight last Sunday.
United Airlines said the move was aimed at improving its customer services.
The incident involving Dr Dao caused outrage and widespread condemnation of the airline after shocking footage was shared and watched by millions of people online.
His daughter, Crystal Dao Pepper, later told a news conference in Chicago that the family had been "sickened" by what had happened......"

Ref ------------ BBC news


Remarkable display of poor management eh?


Would it not have been glaringly obvious that this change was required BEFORE an incident?

Would it not have been clearly obvious that the policy which led to the incident in the first place was very much on the nose, very much bad business and probably against the values of the company which are plastered on the wall and no one including management even look at them????

This will cost many customers much inconvenience and stress - and will now cost the company - probably 10's of - perhaps even 100's of millions of dollars in lost business - it is quite difficult to put a price on loss of reputation - and, people for a long long time will remember how - United treats it's customers.

Fly United ? - Forget United.