Dubber.Dubber.Do., page-103

An in-part answer to both of your questions Techmeister:

Most call recording solutions rely on a passive sniffing capability.  They integrate to the PBX (whether premise based or operated by a 3rd party) and then use some CTI information to the call recording platform to work our call context and information.  This approach as worked well and adequately, especially with VoIP, and is how that most call recording vendors have carved out a healthy niche. however...
Macro market trends are to the cloud for PBX services.  In this case companies need encryption for privacy (think a worker from home / Starbucks/ United lounge) and therefore the sniffing solutions no longer work as they cannot see in the encrypted stream.  you need a solution that is tightly integrated to get an unencrypted feed and CTI.
Telcos will dominate this market - as you need to get numbers no matter which customer you are.  This will be good for the call recording vendors who can integrate in the back-end but will be the death of the customer-based call recording that needs an unencrypted stream.  They'll be wondering where there customers went. 

Long game on the telco side, as its a painful process, but waiting for where the customers will be

Just a point of view from a long time PBX tech here...

YS