"The wine industry is small but close-knit, and the delivery disasters are well known. And at Christmas time, suppliers (wineries and distributors) can not afford to let down their customers, or they will go elsewhere. So they will actively avoid using your logistics as their is little hope of stocks arriving on time."
- business actually flocked us last xmas due to our superior service which was seen in the metrics to back it.
- we do not control fullfillment on 100% of marketplace orders, if using our fullfillment then yes premium delivery standards needs to be maintained, but a lot of the kaddy orders are managed by the suppliers own fleet..
You say longer wait times on stock are unacceptable, is there any other logistics business within the alcohol b2b that offers same/next day delivery? Are they or did they in their youth experience these same issues.
The late part of your post insinuated youre here to down ramp and not to review issues.
Our logistics has been at capacity for some time to the point we are turning people away so this is quite a contradictory statement
(20min delay)