One of my addresses is Yahoo which just announced a glitch:
"Can't talk now. System's down.
Sorry for the holdup. Looks like a temporary glitch in our network has part of Yahoo! mail down, so you're briefly without service. Rest assured the alarms are blaring in the basement and our team is working frantically to get you up and running ASAP. Again, the snag is on our end — so there's no need for you to do a thing.
Back to it,
Yahoo! Mail Team
A good PR example
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