Hi @Pollard33,
Have a look at prior bills, if they say your readings were estimated, then this one, which was an actual reading may be the reason for the higher charge. They may be averaging your usage for when they do not take readings.
Anyway they’re all the same and hard to deal with.
Try this for a better deal https://www.energymadeeasy.gov.au/
cheers
lj73
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