Michael West is a very persuasive writer.... similar to Michael Smith but with a leftist spin.
only one employee making the foundation of his argument is inadequate to provide the basis of a judgement, although the rest of the argument is better supported, he can't claim that this one opinion of the co. is general across all employees. Yet the opinion seems validated by the contentious management by Joyce.
overall I agree with your take on Qantas' and Joyce, but I learned to not trust West just as I distrust news.com. too much bias imo.
