Etrade, if you are reading this would you please arrange for the following at an absolute minimum:
1. Setting up the system so that it can easily cope with at least three times the highest per minute volume of trade for the past, say, three years. And it needs to be able to cope with at least five times the highest daily volume of trade for the past three years.
2. Redundancy - some sort of mirror or backup that can be put on line immediately. Preferably at least two of these.
3. Communicating with customer service staff so that they can tell us what is happening.
4. Putting on more customer service staff so no caller is kept holding for more than 30 seconds, instead of the at times 2 hours.
One trade of one person could surely cover the cost of 1 to 3 above.
