Tesla customer service at its best :) Olstad received this...

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    Tesla customer service at its best

    Olstad received this message on December 3. It said this: “Hello, Gjermund. You left your car for service, but the previous owner still has an outstanding invoice with Tesla Skøyen. They are arranging it with him. Unfortunately, we cannot deliver the car when it is finished for service before this invoice has been paid. Hopefully, the previous owner will be able to fix this soon, so it works out. Sorry for the inconvenience this caused you. Thanks. Regards, Tesla Porsgrunn.”

    The story was first published by the Norwegian website Motor.no. Olstad told them that his first reaction was to ask Tesla if they were sure this was even legal. He also asked the company what it wanted him to do: threaten the previous owner?

    Motor.no talked to NAF (Norges Automobil-Forbund, or the Norwegian Automobile Association) and Forbrukerrådet (the Norwegian Consumer Council). Both entities said that what Tesla did was illegal. NAF even recommended that people submitted to similar situations should call the police.


    Olstad also talked to autoevolution and told us more about the whole situation. The Tesla customer said that Tesla apologized for the problem around two hours after sending him the message. Although Olstad thought the apology was enough for that specific situation, he is not so pleased about how Tesla is dealing with the car defect.

    Olstad bought his 2016 Model X P90D about one year ago. The car currently has only 55,000 kilometers (34,175 miles) on the odometer, and its warranty expired about two months ago. On November 26, he woke up to see the car’s wheels sunken inside the wheel wells, with just 5 millimeters between the tires and the EV. The vehicle was diagnosed with problems in both the front and rear air suspensions, but Olstad is not convinced by the explanation he received.

    “Tesla claims it wore out, but all four air dampings broke on the same night. The temperature dropped like 6ºC (42.8ºF) that night, so I wonder if the car is not built for freezing temperatures.
 
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