If you have receipts - contact ACCC - All products sold in Oz...

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    If you have receipts - contact ACCC - All products sold in Oz must be fit for purpose and reasonably priced for what you get. Offering financial products without AFSL is an offense and Im sure ACCC would love to know all about it. Or send an email asking for full refund or you will contact ACCC and cite fit for purpose etc. When they get an email from someone where it seems they will take it further and know their rights - generally you get a good outcome as opposed to an abusive email in caps.
 
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