I think you're spot on. Constantly adding features and product lines is a classic sign of a company that can't grow organically based on its current offering. This would ideally result in huge cost reductions as you've reached steady state and you can increase margins with every tweak. They should just trim the fat and optimise to take every big bank broker customer.
I'm currently thinking of leaving them as I'm worried about long term financial stability if they don't make profits soon, which wouldn't really impact CHESS sponsored shares but overseas ones could get locked up if they go under...
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