Feel Better:Complain About Anything

Originally posted by picastoc: ↑

The NBN people regularly called, but never "fixed" the problem.. All working here, they claimed. The had hung the cable from a power pole, strung it along under the eaves to arrive at a space where the house bricks were visible, ran the cable through a pipe, which they then stapled to the bricks, drilled a hole in the wall, and took it through to my family room and there utilized a small table to accomodate their modems, etc. However, NBN didn't work. I was told I live in an underground area and cable hanging from a power pole was illegal as pole did not belong to NBN and should have been put underground. Pole belongs to private company as all poles had been privatized. Also expect poor reception, as cable swinging in garden, under pergola which was heavy with grape vine, very bad. Lost count on how many visits from NBN workers. I was told by teo of them that they were from weeks of working in Tasmania and, because of their experience, they would make NBN operate. Didn't happen. Should work they said. But it doesn't inside, I tell another NBN delegation...but the external box under the spouting works, well come inside, and see for yourselves, oh no, not permitted to enter premises, will make a report to the boss....many bosses were reported to... months
turned into years...sometimes they climbed a lady and cut branches of trees growing in my garden to enable cable to swing more freely. Finally, attention by my computer man turned to the I-Primus NBN ready modus. Changed to TPG who insisted I use their modem and not the I-Primus one, despite the fact that I'd paid for it.
I was beyond caring by this time. Departed I-Primus who paid back a fraction of what I was owed, new modem installed --- NBN worked.

When I write all that took years, that was true.

Once I had an NBN man with another who he told me was being trained by him. Yet another occasion of great amusement....

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It's not good that you mentioned all those problems you had.

When I was having trouble [drop outs] and there had been 6 technicians looking at it as I said they were changing things around and the last tech remade the fancy termination in the box at on the footpath [ full of water still ] and he said that it was fixed my next door neighbour came out and she got him to remake her cable plug as well as she was having problems.

He was only gone 1/2 hour and it dropped out again....

So I found out any more than 5 dropouts per day means you can get a technician to come out from NBN.

I had already been through the ombudsman twice with no luck as well.

So I rang the NBN and told them their workmanship does not meet my expectations and they need to do better.

The TSO are supposed to deal with all this and they rang me up to ask what was going on and I said nothing.

They claimed it had been fixed, which it wasn't so they weren't happy and pretty much called me a liar, so they record you when you ring up ... I said pull the recording of our phone calls [about 5] and see who is full of sheet but they refused to do that.

As I said, while all this was going on, they found the problem somewhere else and fixed it.

I also asked through the TIO to speak directly to the CEO of Telstra and the NBN so I can talk to them and tell them to get off the rear ends and check things personally.

That was a no go. CEO's never speak to regular consumers, apparently.

For the money we pay, this isn't just good enough, and those 2 companies need big changes.

So after all that which was around a year ago I have had very little trouble.

IMO you are better off going with Telstra as the other providers are just resellers and the internet is 'owned' by Telstra and the NBN so you can get help from them... although one time when I rang Telstra and the waiting time in the phone queue was 3 hours.

Or check Starlink.

https://www.tio.com.au