So frustrating - they've got to find someone to handle this who has half a clue about marketing/web sites - really unprofessional.
USA pop up:
"But, like every other manufacturer, we've suffered a bit of a plastic-sourcing problem. We are unable to ship any new orders until May 1 2020 and we are doing our best to process each of the orders we currently have in house.
From May 1st to June 15th, we will be able to offer just three products: Germ -Free 24 in 1 Ltr bottles, and the Ultra Hand Sanitizer in 50ml,
So, please, save your smaller containers, and as they run out, refill them with our Germ-Free 24 in liters.
We are truly sorry for the inconvenience. We expect to have our full line, back on line by Mid-June."Check the negatives - and please stop apologising!!! You don't get people to buy by letting them think that you don't have this under control. It sounds as though buyers should be paid to take the product.
"we've suffered a bit of a"
"we are unable"
"we are doing our best"
"able to offer just 3 products" (and then note two?)
"so please"
"we are truly sorry"
"we expect"
How about something along the lines of:
Can't place an order right now? We'll be accepting and shipping new orders within a limited product range from 01.05.2020.
Along with many other manufacturers, we've recently experienced a delay in sourcing containers for our products. This unexpected slow down, along with the upsurge in interest for our innovative brand, has meant that new orders are on hold until May. We can confirm that if you already have an order pending, your order is being processed with our usual meticulous care.
From May 1st to June 15th, we're able to offer two of our hygienic products: Germ -Free 24 in 1 Ltr bottles, and the Ultra Hand Sanitizer in 50ml, Please note that our full range will be available from mid June.
(A handy hint: save smaller containers and refill. It's environmentally friendly and ensures that you remain Zoono protected.)
Thank you for your understanding during these extraordinary times and keep watching this space - our full range of germ free products to protect you, your family and your business will be available again from mid June.
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