Flamingo Customer Experience first thoughts

I have posted it again, lets start a new thread for research

I have taken the task of spending the last hour looking at Flamingo

I think the companies response was again very professional - IMO

Whilst a long suspend isn't ideal it will give the company time to finalise things hopefully and move onto the next step.

SO - flamingo.io - flamingo customer experience

So Fintech with AI technology very nice!

So how it works - Via the website - http://flamingo.io/how-it-works/

1. Invite customers to a journey to buy your product

Customers are invited to participate in a journey through a simple link.
The journey is a guided experience which allows the customer to co-design, within your parameters, the product and relationship to suit their individual needs.
This experience can be assisted by your employee or fully automated (or anywhere in between).

2. Quote

The customer joins a journey with one of your employees (or one of our automated assistants).
Flamingo uses human-centered design principles to concierge the customer through their options to co-design the product to meet individual needs.
Customers can live chat with your employee as an integrated part of the experience.

3. Purchase

After completing the quotation together, the employee will guide the customer to make a payment.
After payment is made the employee acknowledges and congratulates the customer.
Our clients call this the fireworks moment!

4. Automation

With each completed journey, Flamingo intelligently learns more about how your customers and employees interact.
Every question asked and answered, every keystroke and chat message is analyzed by our advanced data-mining algorithms.
This allows Flamingo to automate your journey, so employees are required less or even not at all.

5. Analytics

Flamingo provides dashboards and real-time analytics related to individual and aggregated customer experiences.

• Descriptive statistics
• Product and experience configurations
• Customer behavior insights
• New market discovery
• Performance and effectiveness of interactions
• Customer insights & engagement scores e.g., NPS

Features

Assisted or automated
journeys

Journeys can be fully assisted by your
employee, or fully automated, or a
combination of both

Continue journeys
where customers left off

If a journey gets interrupted, it can be
easily continued from where it was left
off at a later time

Mobile
interface

Journeys can be completed by
customers on their
mobile devices

Plus more see - http://flamingo.io/features/


So current customers



The team!!!!



Dr Catriona Wallace looks a leader in the industry



Joe Waller also a amazing CV, everyone knows how big Betfair is and how good the technology is!





Adobe, Coles and Flamingo have joined the board of The Association for Data-driven Marketing and Advertising (ADMA), replacing David Bowie of SAS, Andy Pontin of BDDO Clemenger Sydney and Damian Eales of News Corp.

See for full story - http://www.which-50.com/coles-adobe-flamingo-join-adma-board/


Anyways i'll keep looking but this is my first mad hour researching!

Hope this helps holders.


Looks really good - Otsana have impressed me so far