NOR (ASX) General Comments

Originally posted by growler1969 ↑

"I prefer the superior product of Norwoods Vm thanks"

No, thank you; finally we may get insights into a comparison of NOR v. Apple VM in terms of features, advantages and benefits of each.

I think this could be very important feedback; not just for those interested in the stock but the wider telco market. Maybe it could convince the ~60% of Optus customers to spend $ on NOR VM rather than an Apple freebie... assuming a deal with Optus comes to fruition. Heck, you could even be a Case Study and used as part of the NOR promo to telcos.

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Please inform imo which is superior.
(Don't let the word free fool you, consumer always pays) imo
Copied from the Norwood website https://norwoodsystems.com/telco-visualvoicemail
Delight your customerswith Visual Voicemail
Typically, we access voicemail by manually dialling tones. With World Voicemail, voicemail becomes an easy and convenient tool that your customers will love.

Read or listen to voicemails
A visual voicemail interface, enabling your customers to easily browse and access voicemails in any order. Automatic transcriptions let you discreetly read or listen to voicemails.

More Control
Replay, call back, delete and share voicemails quickly. Voicemail is as useful and convenient as it should be.

Beat Spam
Spam calls are a growing problem for telcos worldwide. The United States alone received 54.6 billion spam calls in 20191, with Spain, the UK, Italy and France, experiencing the highest spam call rates in the world, between 20 – 24% in 20182.

World Voicemail’s new anti-spam functionality delivers three new ways for end-users to manage spam voicemails:

Spam Auto-Detection
Artificial intelligence (machine learning) in the App detects and marks suspected spam for the user to confirm its status.

A place to hide spam
End-users can optionally move voicemails to a new in-app Spam folder.

Silence spam
Subsequent voicemails from a caller marked as a spammer can be silenced and automatically moved to the spam folder.

Tailor the experience
World Voicemail can be tailored for your audience to match your brand and their preferences.

A new direct communication channel opportunity
Combine a variety of news, alert and promotional channels to drive customer engagement KPIs.

Practical Personalisations
World Voicemail lets users tailor their own experience with Dark Mode support, Custom Greetings, Appearance Settings and more.

DRAG TO COMPARE LIGHT & DARK MODE

Create loyal customers
Create a simple user experience that creates user ‘stickiness’ and reduces churn.

Email Notifications
Users can add up to two email addresses to also receive voicemails in their inbox.

Text-Searchable Voicemail
Seamless and useful, searching voicemail by keyword is a new feature no one wants to lose.

Urgent Voicemail Alerts
Artificial Intelligence in the App, clearly marks urgent voicemails for users to give attention.

Multiple Deployment Options
Deploy your white-labelled World Voicemail solution to millions of users with our fully virtualised architecture. Get the lowest-cost CAPEX and OPEX when budgeting for your voicemail upgrade.

Norwood-Hosted
Employ 100% OPEX and a fast-tracked, two-week deployment with infrastructure and Apps handled by Norwood.

On-Premises
Deploy to your existing data centres. Our team will work closely with yours to integrate and deploy a truly world-class solution.

Cloud-Hosted
Select your own cloud service provider. Enjoy reduced deployment time and 100% OPEX.

VNF
A VNF packaged service for telco-grade deployment.

Find out how better voicemail makes for better business
Curious about our options or how easy it is to deploy World Voicemail to your customers?

Available on iOS and Android
Covering over 96% of smartphone users, you can put the App in the hands of millions.

Multi-Lingual Support
World Voicemail supports multi-lingual transcriptions and interface localisations to suit your audience.

See how World Voicemail works
Boost your Customer Experience KPIs

Increase call completions
Networks have 60-70% ‘slam-down’ on unconnected calls.

Increase customer satisfaction
Voicemail power-users will love World Voicemail.

Increase engagement
Thanks to our thought out App design and SDK potential integration.

Increase acceptance to promos
With less obtrusive signalling.

Improve the overall user experience
Handling missed inbound calls is a big opportunity.

Differentiate your services
Innovate independently from existing network and constraints.

References
1Hiya, “State of the call”, 2019. Available here.

2Infosecurity, “Global Spam Calls Hit 85 Billion in 2018“, 28 Feb 2019. Available here.