Job Description:
Reporting to the Information Technology & Security Manager (ITSM), the Armed Security Guard Supervisor primary responsibility is supervising the GLE Protective Force staff located at both GLE Wilmington, NC facilities. Other duties include but are not limited to orientation and training of guards, inspections of guards, conduct pre-shift briefings, review of all reports and investigations accomplished during shift, activity coordination, discipline, conducting performance reviews, operational planning, and other administrative duties.
NOTE:This role is subject to the incumbent’s ability to hold an NRC Q-clearance and a North Carolina Personal Protective Services Board Armed Guard Certification.
Roles and Responsibilities:
- Supervise GLE Protective Force staff.
- Create and maintain work schedules and time sheets and for the staff.
- Evaluate the training and knowledge of the GLE Protective Force staff.
- Watch for irregular or unusual conditions that may create security concerns or safety hazards.
- Sound alarms or calls police or fire department in case of fire or presence of unauthorized `.
- Warn violators of rule infractions, such as loitering, smoking or carrying forbidden articles.
- Permit authorized persons to enter property and monitors entrances and exits.
- Observe departing personnel to protect against theft of company property and ensures that authorized removal of property is conducted within appropriate client requirements.
- Investigate and prepare reports on accidents, incidents, and suspicious activities; maintain written logs as required by the post.
- Provide assistance to customers, employees and visitors in a courteous and professional manner.
- Make emergency notifications as necessary pursuant to site Post Orders.
- Make productivity and cost reduction recommendations to management.
- Make recommendations for physical security surveys and post orders.
- Must be able to work various shifts and weekends, as dictated by the operational needs of the team.
- Ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
- Must be highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology.
- Professional, articulate and able to use good independent judgment and discretion. Must have proven ability to maintain correspondence, discussions and materials in strictest confidence. Must be able to work overtime as needed.
Basic Qualifications, Education, and Experience:
- Must be a US citizen.
- Must possess or be able to obtain a US NRC/DOE Q-clearance or equivalent (DOD Top Secret).
- Must be able to attend and pass the NC Armed Private Protection Services Board (PPSB) course if not already completed.
- Bachelor’s degree in law enforcement or criminal justice related studies (preferred).
- Must be at least 21 years old.
- Must possess two or more of the following:
- Minimum of 15 years of service in Military Occupational Specialty related to law enforcement or security (such as Military Police, Elite Military Forces, combat arms).
- Minimum of 15 years of work experience in the law enforcement or adult corrections.
- 10 years of experience supervising more than 20-armed personnel (military or police) across multiple shifts; including supervising or coordinating personnel protecting life and property for 3 or more large public spectator/speaking events.
- Must be able to work various shifts and weekends, as dictated by the operational needs of the team. Must be able to work overtime as needed.
- Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
- Must be proficient and fully functional in Microsoft Office applications (Outlook, Word and Excel) and able to effectively utilize other available office management technology.
- Professional, articulate and able to use good independent judgment and discretion. Must have proven ability to maintain correspondence, discussions and materials in strictest confidence.
- Outstanding verbal and written communication skills required. Ability to successfully interact at all levels of the organization, including with clients.
- Current state driver’s license, no major driving infractions, minimum level of insurance as required by Company policy, and ability to safely operate a vehicle.
Physical/Mental Requirements and Working Environment:
- While performing the duties of this job, the employee is regularly required to use both hands, is frequently required to stand, sit, stoop, hold a pistol in one hand and a flashlight in the other hand.
- Communicate verbally in person and via telephone/radio equipment in English, and must be able to read computer screens, correspondence and reports in English.
- While performing the duties of this job, the employee is regularly required walk, stand, reach with both hands and arms, and must be able to drive a vehicle. The employee may occasionally lift and/or move up to 25 pounds. May be required to climb stairs on an intermittent basis at client sites.
- The job is generally performed in an office setting; however, during site visits the employee may be subject to adverse conditions such as rain, cold or heat for short periods of time.
- The ambient noise level is usually quiet, consisting of normal conversations, business machines (copiers, printers, etc.) and telephones, but occasionally may be above normal for portions of the shift.
- The employee must be able to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and responsibilities.
- Must be able to focus and multi-task in a busy environment, with the ability to successfully handle stressful situations in a calm and professional manner. Includes being able to effectively manage multiple employees with diverse personalities and engage them to perform at optimum levels.
(20min delay)