Job OpeningsIT End User Support TechnicianIT · Wilmington, North...

Job Openings

IT End User Support Technician

IT · Wilmington, North Carolina

Department

IT

Employment Type

Full-Time

Minimum Experience

Mid-level

Job Description:

Reporting to the Information Technology & Security Manager (ITSM), this role will provide technical support to users in an efficient and accurate manner. You will be considered as the front lines and you will solve basic technical problems and provide support for all assigned areas.

NOTE: This role is subject to the incumbent’s ability to hold an NRC Q-clearance as well as their ongoing ability to maintain site access.

Roles and Responsibilities:

• Responds to requests by users for hardware and software support.
• Reports on frequently addressed issues to identify broader challenges.
• Images/deploys/maintains PC hardware, software (OS & Applications), printers and peripherals.
• Assist users accessing systems and software.
• Assists in training users on various PC based software systems (e.g., Microsoft Office, engineering application, remote access, etc.).
• Asset Management.
• Act as back up for Systems and Network Administration functions.
• General device management and repair/replacement support
• Provide support on enterprise IT projects and tasks.
• New system imaging.

Environmental Health and Safety (EHS):

• Maintain compliance with Safety requirements.
• Immediately report any safety or environmental incidents, unsafe acts, and conditions or near misses to the Company’s
• Adhere to the Company’s EHS environmental policies, procedures and legislative requirements relating to the work being undertaken to ensure own safety and that of others in the workplace and to minimize or eliminate the environmental impacts of the task.
• Perform safety and risk assessment duties as assigned by management.

Qualifications, Education, and Experience:

• Active DOE/NRC Q-clearance or equivalent.
• Security + certified (ability to obtain within 1 year).
• 2 years of end user support and troubleshooting.
• Strong Customer service skills.
• Experience with Windows Desktop OS and Server OS, Mobile Device (IOS/Android), Microsoft Office 365, Azure, Active Directory administration, general server administration.
• Strong understanding of PC hardware and peripherals.
• Good communication skills.
• Good understanding and practice of cybersecurity, networking and OPSEC.

General:

• Broad knowledge of Windows Operating Systems and Client Hardware.
• Exceptional analytical and interpersonal skills.
• General knowledge of TCP/IP networking protocols.
• Ability to think independently to meet requirements.
• Self-starter with good written and verbal communications skills, along with the ability to pre-plan, coordinate, prioritize, and multitask.

Desired:

• Network + certified.
• A+ certified.
• Microsoft Certified Professional (MCP).
• Systems Security Certified Practitioner (SSCP).

Physical Requirements:

• Physically able to walk up to ½ mile at a time.
• Able to climb stairs and ladders.
• Ability to lift 30-50 pounds unassisted.
• Prolonged periods sitting at a desk and working on a computer.