Dear Hoots,
Thank you for your inquiry.
We are currently receiving a high number of requests for assistance in relation to this service. Due to this high demand, our current email response time is five to ten business days.
We are working very hard to clear our inquiry backlog and resolve underlying issues, and we apologise for the delay in resolving your inquiry.
Should you contact ASIC's Customer Contact Centre about this inquiry before you receive an email response, could you please advise the Customer Service Officer that a response to this email is no longer required. Please quote this ASIC Inquiry reference number (1-5215584286) and the reference number stated in the heading above so we can cancel your email inquiry.
Thank you
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