I came across this on flipboard.
Google Duplex could soon take over call centres
http://flip.it/1lSHVW
According to The Information, Google has taken an interest in using Duplex to replace human workers at call centres. Citing a person familiar with Google’s plans, the site reports that Google is in conversation with an unnamed large insurance company to integrate the conversational AI in handling customer service calls.
- (FGO team must be aware of Google's movements or interest in their sector. The question is potentially are they with us or against us. IMO, A Google Duplex collaboration with FGO would be world changing.)
I came across this on flipboard. Google Duplex could soon take...
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