help please - ig prices not updating

  1. 375 Posts.
    My prices on IG are not updating anymore which is a killer when I am in a trade and can't get out... booohoooo.

    IG says it can only be 3 things: Internet connection, browser settings or antivirus.

    I checked all three with no results and even on different computers with different virus softwares my prices are not updating.

    Does anyone have a suggestion what else I could try? IG helpdesk has been helpful but their IT department has just fobbed me off - grrrrrr.

    I have been using IG for years now and the problem only occured about 2 weeks ago. The problem is only with the IG interface, all my other connections and even CMC are streaming fine...

    Anyone any ideas please?

 
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