Trouble with these government departments is they have a policy and procedures manual which they follow and as they deal with people in distress all the time they just follow policy and procedure in a cold heartless manner.
The situation with this woman would not be a common one so the policy and procedures manual would not have a way with dealing with it.
Slightly different a woman who has been living here with her only children for 20 years had her visa cancelled as she had developed alzheimer's and was to be deported to south africa where she had no relatives. Fortunately, immigration minister stepped in over ruling the department so she can stay.
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