TLS telstra group limited

Horrible Customer Support, page-25

  1. 9,910 Posts.
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    I think these inefficient gorillas like tls and origin will loose customers to the smaller players.
    I haven't tried that little new 'mate' start up telco but if origin don't change their automated answering system i will simply phone red energy or energy australia and change.They do all the work ie direct debit etc and they can phone origins automated system.
    On the extremely rare occasion i phone tls or origin and actually or finally get to talk to a human my blood pressure drops back to above average levels.

    ps did all enjoy the pre agm report.?
    FY20 NPAT $1.8b
    FY 20 Dividend payout $1.9b.And many times they highlite the fact they maintained the .16 cent div.
    Debt trending up.

    Group results :income by product.
    The only 'product' increasing is the nbn lease payments as nbn continues its roll out.'All' other 'products decreasing.

    FY21 guidance P7.
    And they seem proud of these figures.?
 
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