Good comment. I had a suite of mobile contracts with Telstra for many years for my employees. I was a loyal customer for over 20 years but my loyalty was never rewarded so I gradually moved them off. Was a shareholder for a while as well.
Sold my shares when I felt the pricing became wildly uncompetitive and transferred my own services a little while after. 15 years of waiting on hold, then being transferred from overseas call centres to other departments that couldn't fix problems because of the complexity of their systems.
I was loyal but that loyalty was treated with absolute contempt. They seem to have spent years and billions on trying to fix their issues and gotten precisely nowhere.
TLS Price at posting:
$2.83 Sentiment: None Disclosure: Not Held
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