how low can this go?, page-291

Yeah just like people know what Life, TPD, Income Protection and Trauma insurance is for.

What they don't understand, is the fine print in the policies themselves. They don't understand how pre-existing conditions are covered (or not) and other exclusions and limitations.

Having worked in financial planning for some time, I have seen several people paying for insurance policies they will never be able to claim upon due to their personal circumstances. They have literally been paying money for zero possible value. This cannot be explained under 'general advice' or by outbound phone calls so it should be illegal to sell under these pretences if we actually care about consumer outcomes.

Theres this perception that insurance needs to be sold but the world would be surprised how many people are willing to pay for insurance advice (commission free).