Perhaps you need to question the ethics of a few as opposed to...

Perhaps you need to question the ethics of a few as opposed to the genuine needs of the disabled. Outsourcing the provision of services for the disabled to inexperienced private operators, another LNP corporate money spinner also swallows considerable funding away from intended recipients.

https://www.theguardian.com/australia-news/2018/apr/23/outsourcing-ndis-contact-centres-to-serco-an-accident-waiting-to-happen

Outsourcing NDIS contact centres to Serco 'an accident waiting to happen

" Disability rights groups, Labor and the Greens have slammed a decision to hire the multinational outsourcing giant Serco in a key role administering the national disability insurance scheme.

The National Disability Insurance Agency (NDIA) announced on Friday afternoon that Serco, a company with a chequered corporate history, ...

But the decision has outraged disability rights campaigners, who say Serco’s poor history abroad and its lack of experience in disability should have precluded it from any role delivering the landmark scheme.

People with Disability Australia co-chief executive, Matthew Bowden, said he was “gravely concerned” that Serco would, like other third-party providers, fail to uphold the values, objectives and principles underpinning the NDIS.

“We have no details on what expertise Serco have in providing communication services for people with disability, or why the NDIA has decided to outsource such a vital part of its services,” Bowden said.

“The NDIA needs to hire more staff and make their communication avenues with people with disability more transparent. Instead, they are offloading their responsibilities, and requirements, to deliver services to people with disability.”

Paralympian Kurt Fearnley was among those expressing concern at the decision, saying Serco would be “racking their brains on how they can bring lived experience of disabilities into their workplace”.

“The NDIS will be worthless if people with disabilities aren’t at its core!” he tweeted.

The chief executive of Autism Awareness, Nicole Rogerson, said she was concerned that Serco, a company with a lack of intimate involvement in disability services, had been handed such a critical, customer-facing role.

“It just looks like an accident waiting to happen, and it worries me senseless,” she told Guardian Australia.

“My first feeling this morning was that the government has just handed over its responsibility, outsourced its responsibility for the most vulnerable Australians, and that makes me disgusted.”...

... Serco has been investigated by the UK’s serious fraud office for billing the government for electronic monitoring of criminals who were either dead or still behind bars. It paid back tens of millions of pounds but was later cleared of fraud.

It had also presented false data to the UK’s National Health Service 252 times, was accused of fraudulent record keeping and had allegedly manipulated results when it failed to meet targets. The company has also been accused of covering up the sexual abuse of immigrations in the UK’s Yarl’s Wood removal centre. ..."