The financial Services Ombudsman can only help in matters where the organisation in question is a member.
Unfortunately ASX is not a member.
So you are correct Jase and Mak.
However - they did recommend 1st ASIC 1300300630 & then ACCC 1300302502.
So for those who want to give it a try - that is the suggested approach by the most relevant Ombudsman.
SK60
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