this is selection bias rather than a truly random sample which represents their customer base.
happy customers don't waster their time with reviews and aggrieved people love having a whinge.
finally, considering in the first review of 'telstra mobile' you have some person waffling on about an installation process. let me point out that mobiles don't require installation, so they are talking about something else entirely, which casts doubt over the rest of their story. do they fully comprehend the topic they are talking about? i can't be sure, but I won't be using it to form any conclusions about the company.
TLS Price at posting:
$5.08 Sentiment: None Disclosure: Held
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