ig markets charting issue

Does any have a problem occasionally with the IG markets advanced charts

The error I have is
Data Transmission error

Try again

20100104 06:18:06 WARNING General.l#b : GetData - Error while reading data - #6794958 - Error : size does not match

Usually I don't have the problem but it is a pain when you cant load the data for your charts.

I have logged it with Th IG Markets help desk but they come back with a standard answer which doesn't resolve the issue.

I do use several internet connection as I need to be quite mobile.

Just hoping someone else has experienced the same and has a solution

Thanks