Pretty clever tactics there flashharry, did you thank them for being so meticulous!
Years ago i bought an office chair from Kogan, real fancy havie duty one, it costed an arm and a leg then it had faulty something, they didn't have replacement, Kogan approved credit for me in full then i bought other stuff from them. Managed to fix the chair that still works after several years of use. Am i allowed to say "thanks Kogan".