indian call centres, page-7

Exactly.

Also not allowing yourself to vent anger is character building as it is so easy to succumb.

On those particularly bad nights,and back in the days before I joined the "do not call" register I would simply tell them to hold the line as someone just rang the doorbell.
Then come back in five minutes and put the phone back on the hook.

Having spent over half my life in Asia it really is so easy to see ourselves (Westerners) as red necks ready to fly off the handle at just the smallest provocation.