Insurance claims, page-17

I'm sorry - but you have absolutely no idea how the public sector/local government works or what you're talking about here. Unfortunately for the majority of mild mannered people out there, Malaga is spot on.

If, for example, Main Roads is involved, then your local MP is actually a great tactic. He/she will write a letter to the department, which is then treated as ministerial correspondence and will require a response from the Director General. If you want something done - jump up and down.

Who actually helps you in this situation? The tradies who will fix the problem. Are they the decision makers? No.