Intuit have announced changes resulting in 715 redundancies. The following detail from the announcement.
To align us for the acceleration we need for the future, we will invest in our most strategic areas, and plan to add more than 700 roles to build the capabilities needed as we look ahead. Even though these are decisions we need to make for the future of Intuit, I know they come at an incredibly tough time for those who have been impacted. It is with a heavy heart that I communicate these changes, and I want to be very clear with everyone how we reached these decisions and what we’re doing to take care of our friends and co-workers who will be leaving the company.
There are three critical areas of the company where we will be driving the biggest changes:
In our Technology organization we must increase our investment in key engineering skills such as systems engineering, full-stack engineering, data science, data engineering, mobile, and native cloud to help us increase our speed of innovation and enable us to build an AI-driven expert platform.
In Customer Success, we must change the way we work and acquire the skills necessary to deliver improved customer experiences in areas such as self help, Live platform (QuickBooks and TurboTax), QBO Advanced, Full Service Payroll, and Accountant support, while also acquiring skills to modernize our operations such as process engineers, system analysts, and workforce analysts to improve our efficiency.
In Sales, we must transform into a world-class SaaS organization by working to simplify and focus each sales interaction. We must invest in the skills to target new mid-market customers while automating and outsourcing simpler sales interactions and up-leveling skills to build a new partner/VAR ecosystem to serve the mid-market.
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