Macquarie Telecom has been judged the world’s best telco for customer service. Macquarie Telecom has been judged on a global stage for the best customer care through the 'Personal Accountable Service' program.
The World Communication Awards, “Decade of Excellence”, took place at The London Hilton with hundreds of international contenders . Macquarie Telecom was the only Australian company to win an award.
Mark Winther, Group Vice President and Consulting Partner of Worldwide Telecommunications at IDC said;
“The ICT industry has seen a paradigm shift, whereby SLAs are commoditised as a standard norm. Customer care is steadily gaining importance within the industry, and we see more organisations shift their focus away from inward looking factors to pleasing their most important stakeholders – customers. We are impressed with the results that Macquarie Telecom has achieved with their program and what their customers attest to.”
Winther added “It is clear to us that Macquarie Telecom's strong customer focus translates into a clear competitive market place advantage.”
Macquarie Telecom has been awarded the prestigious ‘Best Customer Care’ award for Personal Accountable Service, championing all other telecommunications companies on the planet.
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