Having a shopfront so sometimes clueless customers can vent...

Having a shopfront so sometimes clueless customers can vent their spleen is a very costly exercise.

... there, fixed it for you (but you probably thought what I just wrote but were too polite to say it)

Note that only my daughter, son-in-law and grand-children have mastered the arcane skillset of triple-play and Netflix, while I have only just sussed out my network topology which goes

fiber <--> ONU <--> Router <--> STB <--> TV (not smart, but then not that stupid)
~~~~~~~~ ^
~~~~~~~~ |
~~~~~~~~ V
~~~~~ telephone

I assume it is the same in Oz - but does the average consumer have a clue as to the setup?

Note that after their set top box was cooked by a lightning strike it is still business as usual; it then became clear to me that their smart TV conversed directly with the STB via WiFi.

Triple-play is thus a potential wall banger; WiFi is another - getting the network to the house and having the consumer handle the far side of the plug is a neat and tidy business model.