yep its a scam...word is getting...

yep its a scam...word is getting around.....https://www.ozbargain.com.au/node/295331

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  vinni9284 on 04/03/2017 - 18:50
  From what I can recall, is that it is illegal to charge a cancellation fee. But TPG calls it an "Administration" fee. LOL
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    -1 vote
    garffi on 04/03/2017 - 20:23
    Lol, that's so stupid >.>
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      -1 vote
      vinni9284 on 04/03/2017 - 20:38
      No. In my view, it's a rort with a different title.
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  trarob on 04/03/2017 - 19:09
  do they take the $11 out of the $20 deposit we gave them earlier and return the rest?
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    -1 vote
    garffi on 04/03/2017 - 20:25
    I'm pretty sure my mum used up the $20 deposit, so I'm not sure sorry.
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      -1 vote
      Banana on 04/03/2017 - 21:14
      They have changed it so every time your "deposit" falls below $10 it automatically tops up so there is no way to use up the $20..
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      garffi on 05/03/2017 - 10:55
      @Banana: Then I don't think we got the $20 deposit back, and was charged $11…
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    -1 vote
    Banana on 04/03/2017 - 21:14
    To reply you in short, they will take $11 + $20 from you. I recently ported 3 numbers out and TPG basically wanted to charge me close to $100 for doing that.
    I sent a polite but assertive email to advise them of the porting and also basically said, look I know you will be charging me such and such but according to my research you have had no luck in that if I was to take it up with TIO. They replied saying the matter had be escalated and to give them 24 hours. Twenty four hours later someone emailed back and said they had waived all the fees "out of good will".
    Apparently it costs them $40 for complaint TIO received against them so they would rather to charge you the $31 if you show that you are ready to fight for it.