With each bank closure many elderly Australians find they have limited access to their money and to society in general. My elderly mum, like many, rely on their passbook account to track their bank balance and withdraw cash at a branch. They have not embraced atms or keycards, same as they haven't embraced mobile phones or sim cards etc etc and so on.
CBA and the other Banks have effectively marginalised these elderly Australians and forced them to engage with third party carers to be able to manage their affairs. Sure, the CBA says you can go to a Post Office, but said Post Office doesn't print out their transactions into their passbook, they simply write them down manually with a pen and that is hardly proof of balance for these peoples who served Australia for decades.
It seems to me that the big Banks want these customers to die off and get out of their purview.
