Lenders force SGH to restructure, page-211

So, the firm that was liquidated, acted for the Insurers, rather than for those who are ultimately claiming against the insurers. The former is an industrialised like process so therefore the Insurers could just as easily shift their work elsewhere. The latter is not an industrialised like process (each PI claim is separate, different, perhaps even unique). It's not comparing apples with pears. One file = one claimant (giving instructions). Many files = the same party /Insurer (giving instructions).