Lilydale Vic Job Network Shame, page-47

Oh, that's sad.
If she doesn't have someone advocating on her behalf and giving her support the outcome doesn't look promising.
It looks like she really needs some help in her time of difficulty but doesn't want to seek it out.
You can't really put the blame on Centrelink.
If a family member did intervene on her behalf she would probably hate them in the short term.