being that I’m currently experiencing the DVA process I can tell...

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Cowboyinvestor

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21/05/24

17:38

Post #: 73939726
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Originally posted by Dochico: ↑

They are doing a bit more than putting more people on the desk. I'd say reforming the legislative framework is meaningful action. I'd say improving workflow management capabilities is meaningful action.

The Royal Commission gave an interim report a couple of years back which contained recommendations on urgent and immediate issues.

If your hatred of the ALP didn't blind you, you would be commending them already.

I'm sorry to hear about your friends.

The Government will provide $222.0 million over four years from 2024–25 (and $83.4 million per year ongoing) to reform the legislation framework for veterans’ compensation and rehabilitation by moving to a single ongoing piece of legislation from 1 July 2026.

In addition, the Government will provide $194.4 million over four years from 2024–25 (and $20.6 million per year ongoing) to provide further resourcing to meet increased service delivery pressures including claims processing, and modernise the digital capability of the Department of Veterans’ Affairs. Funding includes:

$186.0 million over four years from 2024–25 (and $20.6 million per year ongoing) to reduce the time taken to process claims, and respond to increased demand for downstream services, particularly the Veteran Access Network, Veteran Support Officers, complex case management, account processing, information access and mental health support; and

$8.4 million over two years from 2024–25 to pilot an ICT solution to improve case management and workflow management capabilities in the Department of Veterans’ Affairs.

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being that I’m currently experiencing the DVA process I can tell you there has been no meaningful change since my last interaction with them 6.5 years ago, it’s toxic bureaucracy.

If you read their press release you would see the bulk majority of the funding is going to staff increases, with a small portion going to a POC on likely installing an Appian workflow management tool to better track claim and treatment progress.

Again, it’s the politicising of the issue I object to, not the content. This is a serious issue that shouldn’t be kicked around to score points

Last edited by Cowboyinvestor: 21/05/24
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