The volume of poor reviews that RBL continues to receive on Trustpilot is concerning: https://www.trustpilot.com/review/www.redbubble.com
I hope the CEO is making this the top priority - driving repeat business is a fundamental part of the growth strategy. Winning new customers during C19 is easy. Getting them to come back again is where it gets harder. My wife is a first-hand example of someone who bought T-Shirts on RBL a few years ago, but never went back because of shipping costs.
RBL management was previously very transparent on their Net Promoter Score results. NPS is a measure of how likely a customer is to recommend a company to others and critical for digital businesses. https://www.retently.com/blog/companies-high-nps/
In the 30/7/19 investor presentation, the RBL NPS was 68 (very good) and Teepublic was 52 (also good), and these were mentioned as improved scores on prior periods. Since then, I can't find any further reference to NPS in management presentations, I assume because NPS has declined? I would love management to be transparent about the NPS scores again and make this a key metric that we can see progress on.
All this said, the reviews for Etsy on TrustPilot are shocking - 60% 'Bad' (v 20% for RBL), while Teepublic is 71% Excellent / 7% Bad. Maybe it's easier to quality control T-Shirt production and delivery? Etsy's NPS is 13. https://customer.guru/net-promoter-score/etsy-inc
- Forums
- ASX - By Stock
- MASTERCARD CEO ON APPAREL SALES IN US
The volume of poor reviews that RBL continues to receive on...
Featured News
Add ATG (ASX) to my watchlist
(20min delay)
|
|||||
Last
40.5¢ |
Change
0.005(1.25%) |
Mkt cap ! $114.1M |
Open | High | Low | Value | Volume |
39.0¢ | 40.5¢ | 39.0¢ | $66.69K | 167.7K |
Buyers (Bids)
No. | Vol. | Price($) |
---|---|---|
1 | 4000 | 37.5¢ |
Sellers (Offers)
Price($) | Vol. | No. |
---|---|---|
40.5¢ | 275649 | 1 |
View Market Depth
No. | Vol. | Price($) |
---|---|---|
1 | 4000 | 0.375 |
5 | 19617 | 0.360 |
3 | 12731 | 0.350 |
2 | 5376 | 0.335 |
1 | 5000 | 0.330 |
Price($) | Vol. | No. |
---|---|---|
0.405 | 275649 | 1 |
0.410 | 1025 | 4 |
0.415 | 500 | 1 |
0.420 | 42632 | 3 |
0.435 | 4500 | 1 |
Last trade - 16.10pm 06/09/2024 (20 minute delay) ? |
Featured News
ATG (ASX) Chart |