When you sign up it asks you to enter your policy (member)...

  1. 18,561 Posts.
    When you sign up it asks you to enter your policy (member) number. If you get it wrong, as I did when signing in for my wife, it tells you that the number does not match the name - so try it.

    PS - I'd be amazed if your old number worked.
    Last edited by cerhob: 05/10/14
 
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