kachitlin,
Customer satisfaction is very relevant, as is a big indicator that customers will keep coming back to the same Chemist. Any business owner will tell you that repeat customers are your best customers because they keep coming back. Customer loyalty is very important to continuing sales. You want to have your brands in a high performing Companies stores, that is more likely to sell your product and boost sales.
We won't know for sure what the sales figures are until the Annual Report is released sometime this Month by s66 management! I'm betting it's going to be good with around 500 Terry White Chemist stores stocking Living Health Vitamin range and also sales online into China have commenced, though early days. Any increase in annual profit will be well received by the market.
Hopefully they will give some future revenue projections and a hint as to what deals may be in the pipeline moving forward.
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