Syd,When you visit the CFR office, please take note of the...

Syd,
When you visit the CFR office, please take note of the following...

Mobile phone use by staff.
General cheerfulness of staff.
Busy-ness in office.
Fax machine use.
Promptness of ringing phones answered.
Visitors.
Staff meetings.
Closed doors.
Takeaway food deliveries.
other unusual activity....

Remember, it's not what they tell you - it's what they don't say, and the little things you observe that count.