moneybags pty ltd, page-2

I used to work for a card company so have some idea.

Since you cant call them and your emails are unanswered (is there a page/link that shows status of order or is it stated the usual delivery timeframe?) I would call your card company and ask for a chargeback based on non delivery and being unable to contact them. Off memory I think you have 45 days from charge date to call the bank/card provider and ask for chargeback. The bank/card provider will put a temporary credit on your account and debit the merchant(moneybags) they will endeavour to call them and send letter. If they are unsuccessful within a 45 day period from taking over, the temp credit then becomes permanent.
PS: you may have to supply copies of your emails or other attempts at contacting moneybags and maybe the confirmation email however bank/card provider will tell you

Hope I have made sense. BG